Pre-Sale
Service
1.Submit
your purchase intention online
We recommend you first browse our Chinese Website and order
the products you need in the following steps:
| Step
1 |
Step
2 |
Step
3 |
Step
4 |
| Choose
the correct product series according to your need |
Choose
the correct configuration |
Submit
your purchase intention |
Confirmed
by our sales representative |
| Each
product series are suitable for only a special group of
customers. Potential customers are recommended to browse
our webpages of detail descriptions of our products and
choose suitable ones based on their special needs. |
Compare
the configurations within each product series and choose
suitable ones. |
Submit
the purchase intention step by step |
Our
representative will contact with you and discuss with
you on the delivery methods. |
2. Hotline:
86- 756-3398096
3.Email：
Email to support@fastersoft.com.cn
is greatly welcome, in which you can submit your purchase
intention or provide your valuable suggestions/comments. Your
contact information such as your phone numbers are necessary
for further contact.
4.Instant or appointed callback
Potential customers who need our representatives’ callbacks
immediately or at appointed time can fill in our online forms
and then wait for our callbacks at the appointed time. |
After
Service
If you
have encountered any problem during using our products, please
call our hotline at +86-756-3398096
or login our technical forum at http://www.fastersoft.com.cn/bbs.
Our experts can provide with instant answers.
FasteSoft Believes
Professionalism
Believing the doctrine of “service is the basis”, we are working
toward converting techniques into productivities, and we are
targeting at the 100% user satisfaction.
Superior
Quality
From our years experience we know what service enterprises
need.
Instant and full services make costumers trust our products.
Comprehensive solutions to customers’ needs are rewarded by
costumers’ sincere praises.
Commitment
-> One year free maintenance and upgrade, which makes our
customers trust our products
-> Lifetime maintenance, which helps our customers follow
the technical development
-> Continuous improvement of our techniques and products,
which guarantees our customers always use leading technologies.
-> Sole-purpose after-service hotline and professional
after-service staff, which makes customers use our products
eaily.
-> Continuous service tracing scheme, which can obtain
feedback from our customers about using the products and provide
our instant help.
-> Online remote service support scheme, which avoids any
obstacle due to remote locations and can solve any problem
instantly.
Service methods
1.Online
instant services
We provide the following instant methods to answer any questions
from our customers
MSN: fastersoft@hotmail.com
QQ:365184879
E-MAIL: support@fastersoft.com.cn
T echnical forum：http://www.fastersoft.com.cn/bbs
2.Hotlines
A working-hour hotlines at +86-756-3398096 and a 24-hour hotline
at +86-3398096 are provided to instantly answer user’s
questions and guarantee our customers’ system run smoothly.
3.On-site support
For those problems that cannot be solved remotely, our support
staff will try to arrive asap and solve the problems within
two days.
We are grateful to your any suggestions and comments in order
to improve the quality of our comprehensive service. |
